Agreement
By creating an account or using the service at fulcrumail.app you agree to these terms and to our Privacy Policy. If you use Fulcrum on behalf of a company or other organisation, you confirm you are authorised to accept these terms for it, and “you” includes that organisation.
Fulcrum Mail is in early access. Some features are labelled as previews or are offered to selected accounts while they are completed.
Your account
- Give accurate sign-up information and keep it current.
- Keep your password, passkeys and recovery methods secure, and turn on two-step verification where offered. You are responsible for activity in your account.
- Tell us promptly at [email protected] if you believe your account has been accessed without permission.
- You must be at least 16, or have the consent of a parent, guardian or the organisation providing your account.
Company workspaces
A company that sets up a workspace controls its domains, users, mailboxes and shared content. Its administrators can add and remove users, manage mailboxes and settings, and may be able to access content in the workspace. If your account belongs to a company workspace, your use is also subject to your company’s policies. Free personal Fmail accounts are separate from company workspaces.
Acceptable use
You must not use Fulcrum to:
- send spam, bulk unsolicited messages or mail that breaches the Spam Act 2003 (Cth) or similar laws;
- send phishing, malware or deceptive content, or impersonate another person or organisation;
- store or share content that is unlawful, infringes others’ rights, or exploits or harms children;
- harass, threaten or abuse others;
- probe, overload, or circumvent the security, rate limits or access controls of the service, or access another person’s account or data without permission;
- import or connect an account, mailbox or calendar that you are not authorised to access;
- resell the service or use it to build a competing service without our written agreement.
We apply sending limits, spam and malware filtering, and abuse monitoring to protect users and our mail reputation.
Your content
You keep ownership of the mail, events, files, documents and other content you create, store or import (“your content”). You give us a limited permission to host, store, copy, process, transmit and display your content only as needed to provide, secure and support the service for you, and as described in our Privacy Policy. We do not use your content for advertising. You are responsible for having the rights to the content you upload or import.
Connected services and imports
You can choose to connect other services, for example to import mail, calendars and documents from your Google account, or mail from a Zoho mailbox. When you connect a service:
- you authorise us to access that service on your behalf only within the permissions you grant on its consent screen;
- the other service’s own terms continue to apply to your account there, and it may limit or end our access;
- imports are read-only: we copy your data into Fulcrum and do not change or delete it at the source;
- you can disconnect at any time in Settings. Content already imported stays in Fulcrum until you delete it.
Our handling of data received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements, as described in our Privacy Policy. Imports depend on third-party services and quotas, so we cannot guarantee that every message, attachment or event can be imported.
Fees, wallet and domains
- Some features are free. The price of a plan, wallet top-up, mailbox seat or domain is shown before you pay. Plan and top-up prices are in Australian dollars, and GST is added where it applies. Domain prices are charged in the currency shown.
- Plans are monthly subscriptions that renew automatically until you cancel. You can cancel at any time from the billing portal in your wallet. Cancellation takes effect at the end of the current billing period, and your plan stays active until then.
- Each plan period adds plan credit to your wallet, and that credit expires at the end of the period. Top-up credit you buy does not expire. Promotional or referral credit follows the conditions shown when it is given.
- Wallet credit pays for metered features, such as AI usage, and for company mailbox seats, in Fulcrum Mail and other participating Fulcrum apps that use your wallet. Credit is not cash, cannot be withdrawn, and cannot be transferred to an unrelated account.
- Payments are not refundable, except where the law requires (including under the Australian Consumer Law) or where we say otherwise at the time of purchase. If a payment is refunded or reversed, the credit it added is removed from your wallet.
- Domains bought through Fulcrum are registered through our registrar provider and are also subject to the registrar’s and the domain registry’s policies.
- Payments are processed by Stripe. We do not store full card numbers.
Availability and changes
We work to keep Fulcrum available and your data safe, including by keeping backups, but the service may sometimes be unavailable for maintenance, upgrades or reasons outside our control. We may add, change or remove features. If we remove a paid feature you are using, we will give you reasonable notice and, where appropriate, a pro-rata refund or credit. We may update these terms; we will post changes here and, for significant changes, notify you before they take effect. Continuing to use the service after that means you accept the updated terms.
Suspension and termination
You can stop using Fulcrum at any time and ask us to delete your account. We may suspend or close an account, or limit sending, if it breaches these terms, puts other users or the service at risk, is required by law, or if fees remain unpaid. Where reasonable we will tell you first and give you a chance to fix the problem and to export your content. Sections about your content, fees owed, liability and general terms continue after termination.
Consumer law and warranties
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Subject to that, the service is provided “as is” and we do not promise that it will be uninterrupted or error-free, or that every message will be delivered, filtered or imported.
Liability
To the extent permitted by law, and except for liability that cannot be excluded:
- we are not liable for indirect or consequential loss, or for loss of profits, revenue, business or goodwill;
- where our liability for a failure to comply with a consumer guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again;
- otherwise our total liability for any claim relating to the service is limited to the amount you paid us for the service in the twelve months before the claim.
Keep your own copies of content that is important to you.
General
These terms are governed by the laws in force in Australia. If part of these terms is unenforceable, the rest continues to apply. Not enforcing a term is not a waiver of it. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a reorganisation, merger or sale of the service, with notice to you.
Contact
Questions about these terms: [email protected].